Shipping policy
At Freveo, ensuring your order reaches you safely, efficiently, and on schedule is our continuous commitment. We keep our delivery process transparent, reliable, and completely straightforward from dispatch to delivery.
Shipping Rates & Estimated Delivery Times
Standard Promotion: 100% FREE worldwide delivery is included on all orders!
| Destination | Shipping Cost | Estimated Delivery Window |
|---|---|---|
| United States & United Kingdom | $0.00 | 4 - 11 business days |
| Selected Countries* | $0.00 | 5 - 13 business days |
| Rest of the World | $0.00 | 7 - 18 business days |
*Selected Countries Include: Australia, Canada, Czechia, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Vietnam.
Our On-Time Guarantee & Delay Protection
For the US, UK, and Selected Countries:
We prioritize timely deliveries. If your order arrives after the projected delivery timeframe, reach out directly to us at hello@freveo.com. We will promptly issue a $1 cashback credit alongside an exclusive $5 discount voucher for your next order.
In the extremely rare event (fewer than 0.01% of shipments) of unforeseen international carrier disruptions causing a delay beyond 60 days, we will immediately process a full refund. Should the delayed package arrive later on, it is yours to keep with our compliments at no cost.
For the Rest of the World:
For regions outside our primary selected list, local carrier customs and routing may take between 35 and 45 days. Every shipment includes full tracking. If international transit exceeds 100 days, we will provide an immediate complete refund or reship your package via an alternate carrier, according to your preference. If the original order arrives after your 100-day refund is completed, you may keep the items at zero charge.
We are glad to provide standard free delivery worldwide, making cross-border shopping simple and transparent.
Order Processing & Handling
All items undergo a quality check before packing. Our fulfillment team processes and hands off orders to carriers within 1 to 3 business days. Once in transit, you will automatically receive an email confirmation with your direct tracking number.
Customs Duties & Taxes
We cover all standard import tariffs and customs duties directly. When you place an order on Freveo, your checkout total is fully inclusive—there are no extra brokerage fees or unexpected door-step charges upon arrival.
Damaged, Defective, or Incorrect Deliveries
We stand behind the quality of every product. If an item arrives damaged, flawed, or different from what you ordered, please refer to our standard Refund Policy for quick replacements or refunds.
Required Customs Information for Specific Regions
While Freveo provides global shipping, international border authorities in certain jurisdictions legally mandate personal identification details to clear parcels through customs. If your destination is listed below, please provide your identification detail in the Order Notes at checkout:
Regions Requiring Identification Numbers:
- Brazil: CPF (Individual) or CNPJ (Business).
- Italy: Codice Fiscale (Tax ID).
- Spain: Número de Identificación Fiscal (NIF).
- China: National Identification Number.
- Russia: Passport Number or Tax Identification Number.
- South Korea: Personal Customs Clearance Code (PCCC).
- Turkey: Turkish Identification Number (T.C. Kimlik No.).
- India: Carrier-required Tax ID or National Identity Number.
Please Note: Customs agencies verify identification details against the recipient's name on the shipping label. Missing or mismatched details may result in customs holds, return shipments, or preventable delays.
Customer Support
Have questions about tracking an existing shipment or delivery locations? Our team is available to assist you. Contact us anytime at hello@freveo.com.
Thank you for shopping with Freveo. We are committed to getting your essentials to you safely and on time.