Privacy Policy

Last updated: August 31, 2026

Freveo operates this website and online store, including all related features, content, tools, products, and services, to offer you a reliable and seamless shopping experience (the "Services"). Freveo is hosted and powered by Shopify, which provides the ecommerce platform that allows us to deliver the Services to you. This Privacy Policy outlines how we collect, handle, use, and share your personal information when you browse, interact with, make a purchase through our Services, or communicate with us. If any conflict arises between our Terms of Service and this Privacy Policy, this Privacy Policy governs regarding personal data processing and privacy practices.

Please review this Privacy Policy carefully. By using or accessing any part of the Services, you confirm that you have read and understood how your personal information is collected, used, and disclosed as detailed herein.

Personal Information We Collect or Process

In this policy, "personal information" means any information that identifies, relates to, or could reasonably be linked with you or your household. It does not include de-identified or aggregated data that cannot reasonably identify you. Depending on your interactions with our Services and applicable regulations, we may collect and process the following categories of personal data:

Contact details including your full name, physical address, billing address, shipping destination, email address, and contact telephone number.
Financial and payment details including payment card information (credit or debit cards), financial account identifiers, payment method choices, transaction confirmations, and related billing records.
Account information including login credentials, passwords, security questions, profile preferences, and account configurations.
Transaction details such as items viewed, added to cart, saved to wishlists, purchased, returned, replaced, or canceled, as well as past order history.
Customer communications including messages, queries, feedback, or support tickets submitted when contacting our team.
Device and technical details including your internet connection data, IP address, device model, operating system, browser type, and distinct digital identifiers.
Usage and browsing activity including details about how, when, and how long you navigate, browse, and interact with the Services.

Sources of Personal Information

We gather personal data through several channels:

Directly provided by you when creating an account, browsing our catalog, placing an order, contacting support, or submitting details through online forms;
Automatically gathered from your browser or device through cookies, web beacons, log files, and similar tracking technologies during your visits;
From service providers who handle core operational functions (such as payment processing, cloud hosting, analytics, and fulfillment) on our behalf;
From third-party partners and marketing networks.

How We Use Your Personal Information

We use the personal information we collect for specific operational, commercial, and legal purposes, including:

Fulfilling Orders and Managing Services: To deliver products, process payments, verify billing, manage shipping and logistics, handle returns and replacements, keep you updated on order statuses, remember saved items, administer accounts, facilitate product reviews, and maintain an enjoyable shopping platform.
Marketing and Tailored Promotions: To provide you with updates, special offers, and promotional materials via email, SMS, or post, and to display relevant advertisements across our store and external advertising channels based on your browsing and purchase habits.
Fraud Detection and Store Security: To verify accounts, secure transactions, detect and prevent unauthorized or fraudulent activity, protect user safety, and defend our systems. You are responsible for safeguarding your login details. If you suspect unauthorized access, contact us right away.
Customer Support and Inquiries: To address your questions, resolve order issues, gather feedback, and maintain smooth communication with you.
Legal and Compliance Obligations: To comply with applicable laws, respond to lawful requests and subpoenas from regulatory bodies or law enforcement, defend legal claims, and enforce our store policies and terms.

How We Disclose Personal Information

We may share your personal data with third parties under specific circumstances for legitimate business purposes:

With Shopify and trusted third-party service providers performing essential tasks (such as payment gateway processing, logistics and package delivery, data hosting, email delivery, and customer service tools).
With advertising and marketing partners to display tailored ads and evaluate campaign performance. For example, Shopify aids in personalizing advertising based on cross-merchant activity. Partner networks manage your information under their own privacy terms. Depending on your jurisdiction, you may have the right to opt out of targeted ad data sharing.
When directed or authorized by you, such as fulfilling deliveries to designated shipping carriers or integrating third-party login and social sharing tools.
With our corporate affiliates, parent companies, or subsidiaries within our corporate group.
In the event of a merger, corporate restructuring, asset sale, or bankruptcy, as well as to meet legal requirements, enforce our terms, or protect the rights and safety of our business, users, and the public.

Relationship with Shopify

Our online store is hosted on Shopify. Shopify collects and processes personal information regarding your interaction with the Services to power and optimize ecommerce operations. Data you provide is transmitted to Shopify's secure servers, which may be located internationally outside your home country. Additionally, Shopify uses certain cross-merchant intelligence features to enhance platform security and advertising performance. In such situations, Shopify acts as an independent data controller. For comprehensive details on Shopify's privacy practices and consumer rights, please refer to the Shopify Consumer Privacy Policy.

Third-Party Links and External Platforms

Our website may include links to external websites and platforms operated by independent parties. We do not operate or control these third-party platforms and are not responsible for their individual privacy practices, content, or security standards. We encourage you to review the privacy policies of any third-party sites you visit. Any information you publish publicly on social media integrations or external forums may be visible to other users.

Children's Privacy

Our Services are directed at adult consumers and are not intended for use by children. We do not intentionally collect personal data from minors below the age of majority in their jurisdiction. If you are a parent or legal guardian and believe your child has submitted personal details to us, please contact us immediately to have the data removed. We do not knowingly sell or share personal information of consumers under 16 years of age.

Data Retention and Security

We use reasonable organizational and technical safeguards designed to protect personal information. However, no data transmission over the internet or digital storage method is 100% immune to risk, and absolute security cannot be guaranteed. Avoid sharing highly sensitive credentials over unencrypted channels.

We keep your personal information only for as long as necessary to provide our Services, fulfill active orders, resolve legal disputes, maintain business records, and satisfy statutory record-keeping requirements.

Your Privacy Rights and Choices

Subject to the privacy laws in your jurisdiction (such as GDPR, UK GDPR, or US state privacy laws), you may have specific rights regarding your personal information:

Right to Access / Know: Request confirmation and copies of the personal information we maintain about you.
Right to Deletion: Request the erasure of your personal data, subject to lawful retention requirements.
Right to Rectification: Request corrections to outdated, incomplete, or inaccurate personal information.
Right to Data Portability: Request a transferable copy of your personal data in a structured, machine-readable format.
Right to Opt-Out of Targeted Advertising / Sales: Direct us not to share or process your data for targeted online advertising. If your browser sends a Global Privacy Control (GPC) signal, we honor it as a valid opt-out request according to local laws. Visit https://globalprivacycontrol.org/ to learn more.
Communication Preferences: Unsubscribe from marketing newsletters at any time by clicking the "unsubscribe" link included at the bottom of our emails. Essential transactional messages (order receipts, shipping notices) will still be sent.

For visitors in the UK and European Economic Area (EEA), you may also hold additional rights:

Objection and Restriction: Object to or request limitations on certain data processing activities.
Withdrawal of Consent: Withdraw any previously granted consent without impacting the legality of processing completed prior to withdrawal.

To restrict Shopify merchants using unified advertising networks from processing your data, visit https://privacy.shopify.com/en.

Complaints and Regulatory Inquiries

If you have any questions or complaints regarding how we manage your information, please contact our support team. If you are not satisfied with our response, you may have the right to lodge a formal complaint with your local data protection supervisory authority.

Cross-Border Data Transfers

Because we operate globally, your information may be transferred to, stored, and processed in countries outside your residence, including the United States. Where cross-border transfers occur from the EEA or UK, we utilize recognized legal transfer safeguards such as Standard Contractual Clauses (SCCs).